Privacy Policy

1. Introduction

Socon Corporation Co., Ltd. ("we", "us", "our") operates the Grand Kamala Falls and Kamala Garden View websites and reservation services. We are committed to protecting the privacy and personal data of all guests, enquirers, and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

2. Information We Collect

We may collect the following personal information when you use our website, make an enquiry, or complete a booking:

• Contact details: Full name, email address, phone number, LINE ID
• Booking details: Check-in/check-out dates, number of guests, room type preference
• Communication records: Messages sent via our contact form, WhatsApp, LINE, or email
• Technical data: IP address, browser type, pages visited, and time spent on site (collected anonymously via cookies)

3. How We Use Your Information

Your personal information is used solely for the following purposes:

• To respond to your enquiries and provide quotations
• To process and manage your reservation
• To send booking confirmations and pre-arrival information
• To improve the quality of our services and website experience
• To comply with legal obligations under Thai law

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Third-Party Services

We use the following trusted third-party platforms as part of our service. Each operates under its own privacy policy:

• IPMS247 Booking System — used to process online reservations
• WhatsApp / LINE — used for direct guest communication
• Google Maps — used to display location information
• Facebook — linked for social media engagement
• Google Fonts — used to load website typography

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly (language preference, session data)
• Analytics cookies: Used anonymously to understand how visitors interact with our site

You may disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

6. Data Retention

We retain personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by Thai law. Booking records are typically retained for a minimum of 3 years for accounting and legal compliance purposes. Enquiry records not resulting in a booking are deleted after 12 months.

7. Your Rights

Under the Thailand Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data (subject to legal obligations)
• Right to object — object to the processing of your personal data
• Right to withdraw consent — where processing is based on your consent

To exercise any of these rights, please contact us at reservation@grandkamalafalls.com. We will respond within 30 days.

8. Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Socon Corporation Co., Ltd.
Grand Kamala Falls & Kamala Garden View
6/126 M.6 Kamala, Kathu, Phuket 83150, Thailand
Email: reservation@grandkamalafalls.com
Tel: 093-323-6128
WhatsApp: +66 86 298 9276